Wheelmax Buy-For-Me Service Return Policy

1. Eligibility for Returns

Returns are only accepted under the following conditions:

• Defective or Damaged Vehicles: If the vehicle delivered through our Buy-For-Me service has significant defects or damages that were not disclosed prior to purchase, you may be eligible for a return. This does not include minor cosmetic issues, wear and tear, or damage caused by misuse after delivery.
• Incorrect Vehicle Delivered: If the vehicle delivered does not match the specifications or description provided at the time of purchase (e.g., wrong make, model, year, trim, etc.), you are entitled to request a return.
• Change of Mind: If you change your mind about the vehicle purchase, returns are not permitted unless specified in the seller"s return policy. However, we offer a cooling-off period of 24 hours after receiving the vehicle to reconsider your purchase.

2. Return Process

To initiate a return, please follow the steps below:

1. Contact Wheelmax Support: Reach out to our customer service team at info@wheelmax.ng or +234 813 952 1485 within 7 days of receiving the vehicle. Provide the following details:
   • Your order number
   • A brief description of the issue
   • Photos of any damage or discrepancies (if applicable)
2. Inspection of the Vehicle: Once we receive your return request, our team will arrange an inspection of the vehicle, either in person or virtually (via video). The inspection will determine if the vehicle qualifies for return based on the conditions outlined above.
3. Return Authorization: If the return is approved, Wheelmax will issue a Return Authorization (RA) number. This must be included in the return shipment or returned vehicle.
4. Return and Refund Processing:
   • Vehicle Pickup: If your return request is approved, Wheelmax will coordinate the pickup of the vehicle from your location.
   • Refund: Upon receiving and inspecting the returned vehicle, Wheelmax will process your refund within 10-15 business days. Refunds will be issued to the original payment method.

3. Conditions for Return

To be eligible for a return, the following conditions must be met:

• Vehicle Condition: The vehicle must be returned in the same condition as it was delivered...
• Mileage and Usage: The vehicle must not exceed the allowed mileage limit of 100 km...
• Original Documentation: All original paperwork... must be returned...

4. Non-Refundable Fees

The following fees are non-refundable...

• Inspection Fees: If the vehicle was inspected...
• Shipping and Delivery Fees: If the return is due to a change of mind...
• Restocking Fees: In cases where the vehicle has been driven beyond...

5. Exclusions

The following vehicles are not eligible for return...

• Custom-Ordered Vehicles: Vehicles that have been specially ordered...
• Private Seller Transactions: If the vehicle was purchased directly from a private seller...
• Non-Defective Vehicles: Returns for reasons other than vehicle defects...